How Can We Help?

How do I create an account?

1. Click the "Sign Up" button on the top right.
2. Enter your email address or phone number.
3. Create a strong password (at least 8 characters).
4. Verify your account via the email or SMS code sent to you.
5. You're all set — start buying and selling!

How do I log in?

Click "Login", enter your registered email/phone and password. You'll be redirected to your dashboard.

I forgot my password — what do I do?

Click "Forgot Password" on the login page, enter your email, and follow the instructions in the reset link we send you.

How do I find what I'm looking for?

Use the search bar at the top to search by keyword, or browse by category, city, or brand. You can also filter by price range, condition (New/Used), and sort by newest or price.

How do I contact a seller?

Click on any listing to open the ad detail page. Use the "Message Seller" button or the call button to get in touch directly with the seller.

Does Puranicheez handle payments?

No. Puranicheez is a marketplace that connects buyers and sellers. All transactions happen directly between you and the seller — we don't process payments or take commissions.

Can I negotiate the price?

Yes! You can message the seller to negotiate directly. Many sellers are open to reasonable offers.

How do I post an ad?

1. Click the "SELL" button in the header (login required).
2. Enter your item details: title, category, brand, condition, and price.
3. Upload clear, high-quality photos of your item.
4. Write a detailed description — the more detail, the better.
5. Add your location and contact preferences.
6. Click "Post Ad" — it's free!

How do I make my ad stand out?

• • Use clear, well-lit photos from multiple angles.
• • Write an honest, detailed description including brand, model, age, and condition.
• • Set a fair, competitive price — check similar listings first.
• • Include your exact location so nearby buyers can find you.

How do I manage my listings?

Go to My Account → My Ads to edit, delete, mark as sold, or view the status of any listing.

How can I avoid scams?

• ✓ Always meet in public places — cafés, shopping centers, or police stations.
• ✓ Never share your bank details, CNIC, or OTP with anyone.
• ✓ Inspect the item in person before paying.
• ✓ Be skeptical of deals that seem "too good to be true".
• ✓ Use PuraniCheez chat to communicate — keep records of conversations.

How do I report a suspicious ad or user?

Click the "Report" button on any listing or user profile. Provide details about the issue and our team will review it promptly. You can also email us at support@puranicheez.com.

How do I update my profile?

Go to My Account → Edit Profile. You can update your name, phone number, profile picture, and other details.

How do I delete my account?

Contact our support team at support@puranicheez.com with your account details and we'll process your request.